Holyweave FAQ's

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times vary by destination and generally range between 5–15 business days.

When will I receive my tracking number?

Tracking information is typically sent within 24–72 hours after your order has been shipped.

Can I change my order?

If your order has not yet entered processing, we may be able to update it. Please contact us as soon as possible.

Can I cancel my order?

Cancellation requests are accepted only before fulfillment begins. Once processing has started, cancellation may no longer be possible.

Do you ship internationally?

Yes. We proudly deliver to customers in many countries worldwide.

Will I have to pay customs fees?

Some countries may charge import duties, VAT, or customs fees. These charges are determined by local authorities and are the responsibility of the customer when applicable.

My tracking hasn't updated.

Tracking updates depend on carrier scans. It is normal for tracking to remain unchanged for several days while the parcel is in transit.

Can my order arrive in multiple packages?

Yes. If your order contains multiple items, they may be shipped separately from different fulfillment centers.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and include clear photos of both the product and the packaging.

Do colors look exactly like the photos?

We work hard to represent products accurately, but slight color differences may occur due to monitor settings, lighting conditions, or manufacturing variations.

How do I know which size to choose?

Please consult the Size Guide available on each product page before placing your order.

How can I contact customer support?

Simply use the contact information available on our Contact Us page. We respond to most inquiries within one business day